The problem
The support inbox fills up with the same questions: an order status, a price, how something works. Someone answers them one by one and, meanwhile, isn't handling what really matters.
The solution
A system that answers using your manuals and your company's tone, connected to your CRM so it has the context of whoever writes. It resolves the repetitive on the spot and escalates what deserves it, with the full thread.
What it includes
- Support email, WhatsApp and website chat
- Answers with your manuals and your tone
- Wired to the CRM: it knows who's writing
- Escalates to a person when needed
- Available at any hour
- A report of what gets asked most
Got a process like this one?
Tell us about it in half an hour and we'll tell you whether automating it makes sense.